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Where, What and How? All questions answered!



Can I buy RDX vouchers?

No. RDX vouchers are not saleable items. RDX vouchers are awarded to participants who attend trade events, see below. 


Do RDX Vouchers expire?

RDX vouchers contain an expiry date which is specified on the back of each RDX voucher.                                                                                                                                                       

Can I use an RDX voucher towards any item available on the RDX Rewards site?

You sure can. Whether it is a premium ARDEX tool, promotional items such as caps and t-shirts, an esky or uvex safety equipment. The RDX store has over 70 rewards to choose from.


Can I use multiple vouchers towards the purchase of a higher priced item?

Yes. Vouchers may be collected from attending multiple trade and training events. The vouchers can then be combined to purchase an item on the RDX store.

Is there a delivery fee?

No. The RDX store offers free delivery to the participating store on all rewards.


Can I have the reward delivered directly to me?

Rewards will only be sent to an RDX participating store. This delivery is free of charge. 

What if the value of the item I would like is higher than the value of the voucher?

If there is a balance to be paid after a voucher has been applied to the purchase of a particular item, you may use PayPal to pay the balance of the transaction.


What is the association between ARDEX and Hilti?

ARDEX provides the best in engineered building products and endorses the use of industry leading equipment for the best result.

How do I earn an RDX voucher?

RDX vouchers are awarded to participants who attend trade events held by participating stores as well as ARDEX training events. Find a trade event or training courses at a location near you. 


Can I redeem an RDX voucher for cash?

No. RDX vouchers are not redeemable for cash. If the value of a voucher is not entirely used in one transaction, the balance may be used in a future transaction on the RDX store with another voucher or by paying the difference using PayPal.

How will I know when my reward has been shipped?

You will receive an email from the RDX site to advise that your reward has been picked and packed and is on the way to your selected participating store for pick-up. The store will let you know when your reward has arrived so you can drop-in when you’re in the area.


What is the association between ARDEX and uvex?

There should be no compromise when it comes to health and safety no matter how big or small a project. ARDEX has joined forces with uvex safety equipment to ensure safety equipment that is the best in the industry is conveniently available to ARDEX applicators.

How will the reward be delivered to me?

You will be required to select an RDX participating store to collect your reward from.  When the reward has been delivered to store, you will be notified from the participating store that the reward has arrived and is ready for pick-up.


I don’t want to be contacted by the RDX store in future. How do I unsubscribe?

All communication from the RDX site contains an unsubscribe feature that you can utilise at any time.

When I provide my details to the RDX store, can I be notified of future trade events and training in my area?

Yes. With your permission, we will keep you in the loop with all of the trade events and training in your area so that you can stay up to date with the latest news and products as well as pick up additional RDX vouchers.